Registered company name: Hereford Heating Ltd

Registered address: The Watershed, Wye Street, Hereford, HR2 7RB.

Telephone: 01432 264477

Company Reg Number: 5986904

VAT Number: 896 6533 58

Hereford Heating Ltd will endeavour to refund any overpayment within 10 working days of it being brought to our attention.

In the very unlikely event that you are unhappy with our services, please contact us for assistance using the telephone number provided above.

You have the right to cancel any contract within 7 (seven) days. If you have already paid for the contract, a refund will be provided in compliance with EU regulations. If work has already begun when the contract is cancelled, Hereford Heating Ltd reserve the right to retain part of any payment to cover services and goods already provided under the contract.

TERMS AND CONDITIONS FOR WORK CARRIED OUT, INCLUDING ALL REPAIRS, INCLUDING ANY SERVICE WORK

All work carried out on gas appliances will be in accordance with current regulations and standards and will be undertaken by GAS SAFE / OFTEC registered operatives representing Hereford Heating Ltd (called “the Company”). Repair or service work requested by a Customer outside the Guarantee period shall be charged at the Company’s current prevailing rate and shall be subject to the Company’s standard terms of supply. The Company will make every effort to complete work on time. Still, we cannot be held responsible for delays due to the weather, spares availability, services or other factors beyond our control. The Company’s prevailing charges for repair and servicing can be obtained by telephoning the Company on 01432 264477, emailing info@herefordheating.co.uk or writing to the office address listed below. 

Unless the customer has an invoice account with the Company, payment is to be settled in advance of the repair or service work. Any spare parts used during repair or service work, remain the property of the Company until payment has been made of the price in full plus VAT. Payment can be made by via BACs or Debit/Credit card over the phone using the normal office number. 

During repair or service of the appliance, any spare parts used are guaranteed for a period of 12 months against defect by reason only of faulty workmanship or materials, and during the first three months, shall be replaced free of charge, including labour and call out fees. For the remainder of the 12-month period, we will replace the item free of charge but charge a labour and call out fee. Goods will not be covered by this guarantee if they have become defective for a reason other than defective material and/or workmanship. In such situations, the Company will notify customers of this and will, according to the customer’s choice, either leave the goods for you to arrange repair or repair at your expense. 

Workmanship associated with a repair or service visit is guaranteed for a 1-month period, e.g. minor adjustments of mechanical components, tightening of joints or lubrication of moving parts, provided that any suspected defect is reported to the Company. However, no guarantee of the future functionality of the appliance is implied or given except those above. We do not undertake to reimburse any costs incurred by you or anyone else making themselves available on the premises to allow the work to be carried out. 

YOUR RESPONSIBILITY

You will ensure that any obstacles are removed so that the Company can attend to the appliance. You will be responsible for protecting from dust and dirt all fixtures and fittings at your premises.

We accept the following payment methods: